2027 New Oriental Express Customer Service Phone Direct Dial for Suite Booking Consultation

【How to Buy Tickets for the 2027 New Oriental Express Special Train】How to purchase and book tickets for the 2027 New Oriental Express tourist special train?
The 2027 New Oriental Express tourist special train must be booked through the railway-designated professional and official channel — Xinjiang Pathfinder International Travel Service · Special Train Center. It cannot be booked directly through platforms such as 12306. Official registration channel: Manager Mai of the Xinjiang Pathfinder International Travel Service Special Train Center, available 24 hours for consultation and registration. Company landline: 0991-3333832, mobile and WeChat: 132-0133-3409.
🚂 2027 New Oriental Express · Xuelian (Snow Lotus) Number Pre-sale Guide:Unlock a new experience of slow travel and living in Xinjiang
🚂 I. Detailed Introduction to the New Oriental Express Special Train
The New Oriental Express is a distinctive long-distance leisure slow-travel special train in China, focusing on a comfortable residential travel experience. It adopts a travel model of nighttime travel and daytime sightseeing, eliminating the need to frequently change accommodation, saving the hassle of repeatedly packing luggage and transferring between cities. Since its operation in 1999, it has deeply cultivated the high-end special train market in Xinjiang, serving hundreds of thousands of tourists cumulatively and refining a mature operating system and service process. In 2026, the Xuelian (Snow Lotus) series was newly upgraded and launched, positioned as a high-end Silk Road resort product. The train’s overall livery incorporates silk texture elements, recreating Xinjiang’s mountains, rivers, lakes, and seas. It suits families seeking quality travel, silver-haired slow-travel groups, deep culture and photography enthusiasts, and high-end customized groups, avoiding the fatigue of rushing and transferring in traditional Xinjiang tours while balancing sightseeing depth and travel comfort.
🛏 ️ II. Seat Types, Hardware Configuration, and Advantages of the New Oriental Express Special Train
The upgraded Xuelian (Snow Lotus) Number in 2027 has a total of 13 carriages, divided into two categories: luxury and comfort, with three golden diamond room types. All compartments throughout the train come standard with separate wet and dry bathrooms, as well as a dedicated dining car, professional kitchen car, and multi-functional entertainment car. The car body has been optimized for sound insulation, shock absorption, and sealing, and the panoramic windows have been enlarged for tourists’ viewing convenience. Different seats vary in space size, internal facilities, privacy, and comfort, allowing free choice based on personal budget and travel preferences:
✅ Noble Golden Diamond · Three-Room Car (Luxury type, 1 carriage recommended for the entire train):Each carriage is recommended to have 3 standard twin-bed compartments, accommodating 6 people, with spacious and private space. The twin beds in the compartment can be freely combined into a large bed, suitable for couples, parent-child, and friends traveling together. The room is equipped with a leisure double sofa, reception and leisure tables and chairs, multi-functional storage space, and custom furniture, balancing leisure reception and daily storage. Space reference: total compartment area approximately 12㎡, bathroom 1.5㎡, shower room 1.06㎡; bed sizes: large bed 2m×1.7m, single bed 2m×0.85m.
✅ Xiyue Golden Diamond · Four-Room Car (Luxury type, 5 carriages in total):Each carriage has 4 standard twin-bed compartments, accommodating 8 people, with reasonable space layout and good privacy. The beds also support merging and conversion, allowing flexible switching between large bed/twin bed modes. Equipped with leisure tables and chairs, custom furniture, multi-functional storage areas, and leisure reception areas, all compartments come standard with separate wet and dry bathrooms, balancing quality and practicality. Space reference: total compartment area approximately 10㎡, bathroom 1.5㎡, shower room 1.06㎡; bed sizes: large bed 2m×1.7m, single bed 2m×0.85m.
✅ Boyue Golden Diamond · Five-Room Car (Comfort type, 7 carriages in total):Each carriage has 5 compartments, suitable for 10 people on a refined trip or 20 people traveling together, ideal for family trips, friend groups, and small team building. The space is simple and practical with a regular layout, meeting the core needs of accommodation, washing, and leisure during long-distance travel. Space reference: total compartment area approximately 8㎡, bathroom 1.26㎡, shower room 0.9㎡; bunk beds have a uniform size: 2m×0.78m.
💁 III. Travel Quality and Service Highlights of the New Oriental Express Special Train
The New Oriental Express offers a unique travel experience in service details and itinerary arrangements, clearly distinct from conventional tourism:
👉 Butler-style full-process companionship:A dedicated carriage butler follows up on passenger needs throughout the journey, providing additional care for elderly and children travelers; dietary and schedule preferences are collected before the trip, and experiences can be flexibly adjusted during the trip, truly leaving chores to the staff so tourists can focus on sightseeing.
👉 Comprehensive health protection:Each train is equipped with professional medical staff and first-aid kits, providing anti-altitude sickness medication and oxygen bottles. Tourists over 70 years old can have a dedicated health file established, making travel more reassuring.
👉 Specialty dining and leisure facilities:The dining car introduces a local Xinjiang chef team, offering ‘one region, one specialty’ meals, allowing travelers to taste local flavors along the way; the multi-functional entertainment car features leisure and social spaces, as well as a Silk Road culture display corner showcasing intangible cultural heritage handicrafts and historical documents, enriching the travel experience.
👉 Scientific itinerary design:Adopting a night-travel, day-sightseeing model, travel time is placed at night without occupying daytime sightseeing time. Core attractions have ample visiting time reserved, no need to repeatedly pack luggage and transfer, and the travel pace is relaxed.
🗺 ️ IV. Simple Itinerary Arrangement of the New Oriental Express Special Train

🚂 2027 New Oriental Express · Xuelian (Snow Lotus) Number Pre-sale Guide: Unlock a new experience of slow travel and living in XinjiangIn 2027, Xinjiang will launch two boutique itineraries, covering the spring, summer, and autumn panoramic views of northern Xinjiang and the October autumn scenery of southern Xinjiang. In case of weather, road conditions, policies, scenic area opening status, etc., the itinerary may be reasonably adjusted upon mutual agreement:
The first type is the 14-day summer panoramic itinerary for northern Xinjiang from April to September 2027, suitable for spring, summer, and autumn, covering Tianchi, Kanas, Hemu, Duku Highway, Sayram Lake, Pamir Plateau, and other core Xinjiang attractions, unlocking the lakes and mountains of northern Xinjiang and the plateau customs of southern Xinjiang in one stop.
D1 Various places → Urumqi | Assembly day
Partners from all over the country arrive in Urumqi to assemble, rest freely, and adapt to Xinjiang’s time difference, building strength for the subsequent long journey.
D2 Urumqi → Tianshan Tianchi → Beitun
Head to Tianshan Tianchi for an immersive view of the mysterious scenery interwoven with snow mountains, lakes, and forests. After the visit, proceed to Beitun for accommodation.
D3 Beitun → Colorful Beach → Chonghur → Kanas
Visit the Yadan landform wonder Colorful Beach, enjoy the colorful Gobi Danxia scenery, pass through the Chonghur scenery belt, and travel along with scenery all the way to Kanas.
D4 Kanas full-day in-depth tour → Hemu
Take an in-depth tour of the Kanas Scenic Area, explore classic attractions such as Fairy Bay, Moon Bay, and Wolong Bay, and head to Hemu Village in the afternoon.
D5 Hemu → Ahe Highway → Altay → Jinghenan
Encounter Hemu morning mist and wooden house smoke at dawn, travel along the Ahe Highway, pass through Altay, traverse grasslands and mountains all the way, and arrive at Jinghenan in the evening.
D6 Jinghenan → Sayram Lake → Liuxing Street → Yining
Head to Sayram Lake for an immersive encounter with the azure lake and vast grassland. In the afternoon, go to Yining and visit Liuxing Street to experience Yili’s cultural charm.
D7 Yining → Nalati Grassland

🚂 I. Detailed Introduction to the New Oriental Express Special Train Head to Nalati Grassland, stroll through the aerial grassland, enjoy the grassland scenery interwoven with snow mountains, meadows, and streams, and deeply experience the grassland landscape.
D8 Nalati → Bayanbulak → Southern Section of Duku Highway → Kuqa
Cross the southern section of the Duku Highway, visit Bayanbulak Grassland, watch the sunset at the Nine Bends and Eighteen Turns, experience the ‘four seasons in one day, different skies in ten miles’ wonder of Duku along the way, and arrive at Kuqa.
D9 Kuqa → Tianshan Secret Grand Canyon → Kuqa Royal Residence → Kashgar
Explore the majestic Tianshan Secret Grand Canyon, visit the thousand-year-old Kuqa Royal Residence, learn about the ancient Qiuci culture, and then head to Kashgar.
D10 Kashgar → Baisha Lake → Golden Grassland → Stone City → Tashkurgan
Head to the Pamir Plateau, visit the pure and relaxing Baisha Lake and the warm and vast Golden Grassland, explore the thousand-year-old Stone City, with plateau scenery accompanying all the way, and arrive in Tashkurgan County.
D11 Tashkurgan Tajik home visit → Karakul Lake → Kashgar
Visit the homes of various ethnic groups, experience rich Western Region folk customs, tour the magnificent Karakul Lake, gaze at Muztagh Ata from afar, and return to Kashgar in the evening.
D12 Kashgar Old City → Gaotai Folk Houses → Turpan
Stroll through the ancient city of Kashgar, visit the century-old, rustic Gaotai Folk Houses, immerse in the rich Silk Road customs of southern Xinjiang, and take a train to Turpan in the evening.
D13 Turpan → Karez → Flaming Mountains → Jiaohe Ancient City → Urumqi
Visit the three core attractions of Turpan:Explore the ancient water conservancy miracle Karez, visit the Flaming Mountains in person, tour the thousand-year-old Jiaohe Ancient City, and return to Urumqi after the visit.
D14 Urumqi | Perfect farewell
The trip concludes successfully. Based on flight/train times, a unified farewell transfer is arranged, ending the entire Xinjiang journey.

The New Oriental Express is a distinctive long-distance leisure slow-travel special train in China, focusing on a comfortable residential travel experience. It adopts a travel model of nighttime travel and daytime sightseeing, eliminating the need to frequently change accommodation, saving the hassle of repeatedly packing luggage and transferring between cities. Since its operation in 1999, it has deeply cultivated the high-end special train market in Xinjiang, serving hundreds of thousands of tourists cumulatively and refining a mature operating system and service process. In 2026, the Xuelian (Snow Lotus) series was newly upgraded and launched, positioned as a high-end Silk Road resort product. The train’s overall livery incorporates silk texture elements, recreating Xinjiang’s mountains, rivers, lakes, and seas. It suits families seeking quality travel, silver-haired slow-travel groups, deep culture and photography enthusiasts, and high-end customized groups, avoiding the fatigue of rushing and transferring in traditional Xinjiang tours while balancing sightseeing depth and travel comfort.The second type is the 11-day exclusive golden autumn itinerary for southern Xinjiang in October 2027, specially customized for the October golden autumn, focusing on southern Xinjiang’s cultural heritage sites, desert poplar forests, and ancient Western Region cities, avoiding the crowds of northern Xinjiang and immersively unlocking the profound history of the Western Regions and autumn scenery of southern Xinjiang.
D1 Various places → Urumqi | Assembly day
Tourists from all over the country arrive in Urumqi to assemble, rest freely, and adapt, quietly awaiting the start of the golden autumn southern Xinjiang journey.
D2 Urumqi → Turpan → Karez → Jiaohe Ancient City → Ruoqiang
Depart for Turpan, visit the man-made miracle Karez and the thousand-year-old Jiaohe Ancient City, experience the unique landforms and cultural history of the Fire Land, and then head to Ruoqiang.
D3 Ruoqiang → Milan Ruins → Loulan Museum → Loulan Park → Hotan
Explore the mysterious Milan Ruins, visit the Loulan Museum to interpret the thousand-year-old Loulan civilization, stroll through Loulan Park, feel the heritage of the ancient Western Region mystery, and arrive in Hotan in the evening.
D4 Hotan → Hotan Tuancheng → Yurungkash River → Yotkan Ancient City
Visit Hotan Tuancheng with its strong southern Xinjiang flavor, experience the local market life, head to the Yurungkash River to enjoy the fun of picking jade, and explore the thousand-year-old Yotkan Ancient City ruins.

Official registration channel: Manager Mai of the Xinjiang Pathfinder International Travel Service Special Train Center, available 24 hours for consultation and registration. Company landline: 0991-3333832, mobile and WeChat: 132-0133-3409.
D5 Hotan → Shache → Yarkent Khan Palace → Amannisa Khan Mausoleum → Kashgar
Head to Shache, visit the Yarkent Khan Palace and Amannisa Khan Mausoleum, appreciate the thousand-year history of the Western Region royal family of Shache, and then head to Kashgar.
D6 Kashgar → Karakul Lake → Baisha Lake → Kashgar
Take an in-depth tour of the Pamir Plateau, visit the plateau pearl Karakul Lake and the pure Baisha Lake, face the magnificent southern Xinjiang scenery of snow mountains and lakes directly, and return to Kashgar the same day.
D7 Kashgar → Kashgar Old City → Gaotai Folk Houses → Kuqa
Take a slow tour of the old city of Kashgar, visit the iconic, rustic Gaotai Folk Houses, immerse in the cultural charm of southern Xinjiang, and then head to Kuqa.

🛏️ II. Seat Types, Hardware Configuration, and Advantages of the New Oriental Express Special Train D8 Kuqa → Kuqa Grand Canyon → Kuqa Royal Residence → Qiuci Alley
Tour the magnificent and unique Kuqa Grand Canyon, visit the Kuqa Royal Residence, stroll through the retro Qiuci Alley, and deeply experience the unique charm of ancient Qiuci culture.
D9 Kuqa → Luntai → Tarim Poplar Forest → Urumqi
Head to the October-limited beauty — Luntai Tarim Poplar Forest, enjoy the golden autumn poplar scenery, encounter the desert autumn colors, and then return to Urumqi.
D10 Urumqi → Tianshan Tianchi → Urumqi
Visit Tianshan Tianchi, enjoy the alpine lake scenery surrounded by snow mountains, take in the classic northern Xinjiang scenery, and return to Urumqi city after the visit.
D11 Urumqi | Perfect farewell
The entire journey concludes. Based on transportation times, a farewell transfer is arranged, successfully ending the golden autumn southern Xinjiang journey.
💰 V. 2026-2027 New Oriental Express Departure Dates and Price Description
In 2026, the New Oriental Express underwent a major upgrade, newly launching two series of car bodies — luxury and comfort — creating the upgraded ‘Xuelian (Snow Lotus) Number’ high-end Silk Road special train. The entire train is equipped with new supporting facilities, including a dedicated dining car, professional kitchen car, and multi-functional entertainment car. All compartments come standard with separate wet and dry bathrooms, comprehensively upgrading the travel experience and creating an immersive high-end Xinjiang Silk Road resort. The 2027 Xuelian (Snow Lotus) Number full schedule has officially opened for pre-sale, covering the April-October Xinjiang travel season, including spring-summer sightseeing routes and golden autumn southern Xinjiang autumn scenery special routes, with tiered pricing at different times to suit various travel plans. All prices are reference prices and may fluctuate slightly with season, room type, and departure schedule. Specific details are subject to actual consultation and contract signing. Prices and availability are subject to contract/customer service confirmation.
(I) Noble Golden Diamond, Xiyue Golden Diamond Annual Reference Fares (Luxury type)
1. Early Spring Preferred Period | April-May
Departure dates:April 16, May 7, May 20
Reference prices:Noble Golden Diamond 65,999 yuan/person | Xiyue Golden Diamond 58,999 yuan/person
2. Midsummer Sightseeing Period | June-Mid August

The upgraded Xuelian (Snow Lotus) Number in 2027 has a total of 13 carriages, divided into two categories: luxury and comfort, with three golden diamond room types. All compartments throughout the train come standard with separate wet and dry bathrooms, as well as a dedicated dining car, professional kitchen car, and multi-functional entertainment car. The car body has been optimized for sound insulation, shock absorption, and sealing, and the panoramic windows have been enlarged for tourists’ viewing convenience. Different seats vary in space size, internal facilities, privacy, and comfort, allowing free choice based on personal budget and travel preferences:Departure dates:June 2, June 16, June 30, July 14, July 28, August 11
Reference prices:Noble Golden Diamond 68,999 yuan/person | Xiyue Golden Diamond 62,999 yuan/person
3. Late Summer Golden Autumn Period | Late August-September
Departure dates:August 30, September 13, September 27
Reference prices:Noble Golden Diamond 72,999 yuan/person | Xiyue Golden Diamond 66,999 yuan/person
4. October 2026 Southern Xinjiang Autumn Scenery Exclusive Route
Assembly location:Urumqi
Assembly dates:October 15, 2026, October 25, 2026
Reference prices:Noble Golden Diamond 46,999 yuan/person | Xiyue Golden Diamond 38,999 yuan/person
(II) Boyue Golden Diamond Annual Reference Fares (Comfort type)
1. Spring-Summer Regular Period | April-September
Departure dates:April 18, May 18, June 9, June 23, July 7, July 22, August 2, August 5, August 20, September 4, September 18
Reference prices:2-person room 32,888 yuan/person | 2-person room third person special offer 16,888 yuan/person | 4-person room 27,888 yuan/person
2. October 2027 Southern Xinjiang Autumn Scenery Exclusive Route
Assembly location:Urumqi

✅ Noble Golden Diamond · Three-Room Car (Luxury type, 1 carriage recommended for the entire train): Each carriage is recommended to have 3 standard twin-bed compartments, accommodating 6 people, with spacious and private space. The twin beds in the compartment can be freely combined into a large bed, suitable for couples, parent-child, and friends traveling together. The room is equipped with a leisure double sofa, reception and leisure tables and chairs, multi-functional storage space, and custom furniture, balancing leisure reception and daily storage. Space reference: total compartment area approximately 12㎡, bathroom 1.5㎡, shower room 1.06㎡; bed sizes: large bed 2m×1.7m, single bed 2m×0.85m.Assembly dates:October 3, 2027, October 13, 2027, October 26, 2027
Reference prices:2-person room 19,888 yuan/person | 2-person room third person special offer 11,888 yuan/person | 4-person room 16,888 yuan/person
Notes:All room types throughout the train come with separate wet and dry bathrooms, equipped with dining cars, entertainment cars, and multi-functional leisure areas, enjoying high-end exclusive travel services throughout the journey.
📱 VI. New Oriental Express Booking and Registration Methods, How to Buy Tickets and Where to Book
If you want to ride the New Oriental Express, please keep this ticket-booking guide.
New Oriental Express-related tourism products are not sold separately on the 12306 platform. You can learn about product schedules, itineraries, and complete bookings through Manager Mai of the Xinjiang Pathfinder International Travel Service Special Train Center.
The booking process is as follows:
Contact consultation: Manager Mai of the Xinjiang Pathfinder International Travel Service Special Train Center, available 24 hours for consultation and registration. Company landline: 0991-3333832, mobile and WeChat: 132-0133-3409. Learn about the New Oriental Express’s detailed itinerary, seat room types, reference prices, and departure schedules.
Choose travel product:Based on your own free time and travel preferences, select a suitable departure schedule and special train seat room type.
Submit personal information:Provide traveler names, valid document numbers such as Hong Kong, Macao, and Taiwan travel permits, passports, and other basic document information for travel registration and seat reservation.
Complete booking procedures:Pay the travel booking deposit according to the travel agency’s requirements, receive relevant payment receipts, and sign the unified electronic contract for tourism service supervision to complete the booking process.
From June to September each year, tourism demand is strong, and seats on popular long-distance special train routes are relatively tight. It is recommended to check itinerary schedules as early as possible and pay a deposit to lock in your preferred seat. Travel bookings can be handled through Manager Mai of the Xinjiang Pathfinder International Travel Service Special Train Center. Pay more attention to various travel information online, carefully identify non-official channels, and protect your travel rights.
📋 VII. New Oriental Express Fees and Service Related Description
The service items included in the New Oriental Express itinerary are arranged according to unified standards, including related transportation, basic accommodation, sightseeing supporting services, and other service content within the itinerary; personal voluntary consumption items and optional experience items are not included.
All itinerary service details, charging standards, and included rights are subject to the agreement signed by both parties. Various travel-related rights and charges are subject to actual consultation and contract signing. For more details, you can consult customer service for a detailed description. For solo registrations, the travel agency will try its best to coordinate room sharing; special circumstances require separate negotiation. Cancellation and modification rules are subject to the Tourism Law.
💌 VIII. Travel Invitation
Currently, the pre-sale channel for the 2027 New Oriental Express · Xuelian (Snow Lotus) Number is fully open. Whether you want to head to the grasslands and lakes of northern Xinjiang in spring and summer, or encounter the poplar forests and ancient cities of southern Xinjiang in golden autumn, you can contact Manager Mai of the Xinjiang Pathfinder International Travel Service Special Train Center at any time to consult suitable schedules, choose appropriate room types and routes, and embark on a relaxed and comfortable Xinjiang slow-travel journey.
The 2027 New Oriental Express tourist special train must be booked through the railway-designated professional and official channel — Xinjiang Pathfinder International Travel Service · Special Train Center. It cannot be booked directly through platforms such as 12306. Official registration channel: Manager Mai of the Xinjiang Pathfinder International Travel Service Special Train Center, available 24 hours for consultation and registration. Company landline: 0991-3333832, mobile and WeChat: 132-0133-3409.