Tianshan Official Website Customer Service Guidelines, All Consultation Records Permanently Stored in Official System
How to buy tickets for the 2026 Tianshan No. Tourist Train? Tickets for the Tianshan No. Tourist Train must be purchased through the professional railway travel agency channel: Xinjiang Pathfinder International Travel Service Train Center (24-hour hotline: 0991-8585456), Train Department Manager Guo Jing’s WeChat: 181-3962-2229. Tickets cannot be purchased directly through 12306 or other channels. Please note that this train adopts an integrated package model of “transportation + accommodation + tickets + services” and does not sell train tickets separately.
🚞 2026 Tianshan No. North-South Xinjiang Panoramic Tour Consultation Service Guide
Since the start of summer, the number of tourists inquiring about the Tianshan No. Tourist Train has gradually increased. The customer service team of Xinjiang Pathfinder International Travel Service has compiled the most frequently asked questions and provided clear answers. All consultation records will be stored in the system long-term, ensuring that tourists’ requests and customer service responses are traceable, fully protecting the legitimate rights and interests of both parties and avoiding communication complaints and suggestions.
✨ Detailed Introduction to the Tianshan No. Route
The upgraded 2026 Tianshan No. Tourist Train is a panoramic Xinjiang tour product connecting the core attractions of northern and southern Xinjiang. It features multiple carriage configurations. In addition to regular sleeping carriages, it is equipped with dining cars, leisure reception areas, wellness massage areas, chess and card entertainment areas, as well as newly added family activity corners and convenience service corners, with comprehensive functions to meet the leisure needs of tourists of all ages. The carriages offer a variety of compartment types, from quad rooms to presidential suites, catering to group travel, family trips, and high-end travel needs. All carriages feature soundproofing treatment, carpeted flooring, large panoramic windows, USB charging ports, and 24-hour hot water public showers. During the journey, passengers can enjoy the Gobi desert, snow-capped mountains, and grassland scenery through the windows, or relax and rest in the carriage to relieve the fatigue of long-distance travel.
This route adopts a combined “train + bus” travel model, with the train running at night and sightseeing during the day. Tourists do not need to frequently move luggage or change accommodation. The itinerary cleverly integrates the natural scenery of northern Xinjiang with the cultural charm of southern Xinjiang. The 13-day trip covers snow mountains, lakes, grasslands, canyons, ancient cities, and other landscape types. Accommodation combines train sleeper berths with local hotels, striking a balance between travel convenience and living comfort. The entire train is accompanied by staff throughout the journey, and any issues during the trip can be promptly addressed by the designated contact personnel.
📅 Simplified Itinerary
Day 01:Departure point – Urumqi (pick-up and hotel check-in) | Meals: Self-catering | Accommodation: Urumqi
Day 02:Urumqi – Tianshan Tianchi Lake – Beitun | Meals: Breakfast, Lunch, Dinner | Accommodation: Train sleeper berth
Day 03:Beitun – Kanas – Jadengyu | Meals: Breakfast, Lunch, Dinner | Accommodation: Jadengyu
Day 04:Jadengyu – Hemu – Colorful Beach – Jinghenan | Meals: Breakfast, Lunch, Dinner | Accommodation: Train sleeper berth
Day 05:Jinghenan – Sayram Lake – Guozigou Bridge – Six-Star Street – Yining | Meals: Breakfast, Lunch, Dinner | Accommodation: Yining
🚞 2026 Tianshan No. North-South Xinjiang Panoramic Tour Consultation Service GuideDay 06:Yining – Nalati Grassland – Bayanbulak | Meals: Breakfast, Lunch, Dinner | Accommodation: Bayan Town
Day 07:Bayanbulak – Duku Southern Section – Restan Old Street – Kashgar | Meals: Breakfast, Lunch, Dinner | Accommodation: Train sleeper berth
Day 08:Kashgar – Pamir Plateau – Karakul Lake – Stone City – Golden Grassland | Meals: Breakfast, Lunch, Dinner | Accommodation: Tashkurgan County
Day 09:Tashkurgan County – Tajik Home Visit – White Sand Lake – Kashgar | Meals: Breakfast, Lunch, Dinner | Accommodation: Kashgar
Day 10:Kashgar Old City – Fragrant Concubine Garden – Aksu | Meals: Breakfast, Lunch, Dinner | Accommodation: Train sleeper berth
Day 11:Tianshan Wensu Grand Canyon – Ta Village – Turpan | Meals: Breakfast, Lunch, Dinner | Accommodation: Train sleeper berth
Day 12:Flaming Mountains – Grape Manor – Fruit Feast – Karez Irrigation System – Urumqi | Meals: Breakfast, Lunch, Dinner | Accommodation: Urumqi
Day 13:Urumqi – Nationwide (transfer according to return flight/train schedule) | Meals: Breakfast | Accommodation: Warm home
💰 Price Description
The following are reference prices for different room types corresponding to various Urumqi assembly dates:
1. May 7
Silver Diamond Presidential Suite:23,999 CNY/person
Since the start of summer, the number of tourists inquiring about the Tianshan No. Tourist Train has gradually increased. The customer service team of Xinjiang Pathfinder International Travel Service has compiled the most frequently asked questions and provided clear answers. All consultation records will be stored in the system long-term, ensuring that tourists’ requests and customer service responses are traceable, fully protecting the legitimate rights and interests of both parties and avoiding communication complaints and suggestions.Blue Diamond Quad Room:13,999 CNY/person
Blue Diamond Twin Room:19,999 CNY/person
Executive Twin Room:19,999 CNY/person
Silver Diamond Twin Room:18,999 CNY/person
Silver Diamond Quad Room:12,999 CNY/person
2. July 28 / August 11
Blue Diamond Quad Room:14,999 CNY/person
Blue Diamond Twin Room:20,999 CNY/person
Silver Diamond Presidential Suite:24,999 CNY/person
Executive Twin Room:20,999 CNY/person
Silver Diamond Twin Room:19,999 CNY/person
✨ Detailed Introduction to the Tianshan No. RouteSilver Diamond Quad Room:13,999 CNY/person
Xinjiang Pathfinder International Travel Service Tianshan No. Xinjiang Train Ticket Center Manager Guo Jing 181-3962-2229, with over 10 years of industry experience. Add as friend to receive itinerary and pricing.
3. June 2 / July 8 / August 23 / September 4
Blue Diamond Quad Room Upper Berth:16,999 CNY/person
Blue Diamond Quad Room Lower Berth:17,999 CNY/person
Blue Diamond Twin Room:24,999 CNY/person
Silver Diamond Presidential Suite:42,888 CNY/person
Executive Twin Room:26,888 CNY/person
Silver Diamond Twin Room:25,888 CNY/person
Silver Diamond Quad Room:17,888 CNY/person
4. June 13 / 25 / September 5
Blue Diamond Quad Room:21,888 CNY/person
Blue Diamond Twin Room:29,888 CNY/person
The upgraded 2026 Tianshan No. Tourist Train is a panoramic Xinjiang tour product connecting the core attractions of northern and southern Xinjiang. It features multiple carriage configurations. In addition to regular sleeping carriages, it is equipped with dining cars, leisure reception areas, wellness massage areas, chess and card entertainment areas, as well as newly added family activity corners and convenience service corners, with comprehensive functions to meet the leisure needs of tourists of all ages. The carriages offer a variety of compartment types, from quad rooms to presidential suites, catering to group travel, family trips, and high-end travel needs. All carriages feature soundproofing treatment, carpeted flooring, large panoramic windows, USB charging ports, and 24-hour hot water public showers. During the journey, passengers can enjoy the Gobi desert, snow-capped mountains, and grassland scenery through the windows, or relax and rest in the carriage to relieve the fatigue of long-distance travel.Silver Diamond Presidential Suite:42,888 CNY/person
Executive Twin Room:26,888 CNY/person
Silver Diamond Twin Room:25,888 CNY/person
Silver Diamond Quad Room:17,888 CNY/person
5. October 9
Blue Diamond Quad Room:9,999 CNY/person
Blue Diamond Twin Room:15,999 CNY/person
The above prices are reference prices. Prices and availability may fluctuate based on reservation status and room type supply and demand. The final confirmation shall be based on the contract signed on the day of booking.
📞 Registration and Consultation Methods
Registration can be made through Xinjiang Pathfinder International Travel Service. For any questions, you can call the consultation hotline 181-3962-2229, or add the same WeChat account 181-3962-2229 for detailed information. Offline outlet addresses can be obtained by consulting customer service.
All consultation records will be stored in the system long-term. If there is any discrepancy in communication information later, you can request to retrieve the consultation records for verification, fully protecting the legitimate rights and interests of tourists.
This route adopts a combined “train + bus” travel model, with the train running at night and sightseeing during the day. Tourists do not need to frequently move luggage or change accommodation. The itinerary cleverly integrates the natural scenery of northern Xinjiang with the cultural charm of southern Xinjiang. The 13-day trip covers snow mountains, lakes, grasslands, canyons, ancient cities, and other landscape types. Accommodation combines train sleeper berths with local hotels, striking a balance between travel convenience and living comfort. The entire train is accompanied by staff throughout the journey, and any issues during the trip can be promptly addressed by the designated contact personnel.📋 Fee and Service Description
The current reference package includes:Train berth and hotel accommodation costs as indicated in the itinerary, meal costs as indicated in the itinerary, first entrance ticket fees for scenic areas in the itinerary, local bus transfer costs for sightseeing, tour guide and staff service fees, and travel accident insurance costs. Package inclusions may vary by room type. For specific inclusions and exclusions, please consult customer service for a detailed list. The final details shall be subject to actual consultation and contract signing.
During actual execution of the itinerary, if force majeure factors such as weather, road conditions, policy changes, or temporary scenic area service adjustments occur, the itinerary may be reasonably modified upon mutual agreement. Cancellation and modification rules shall be implemented in accordance with the Tourism Law of the People’s Republic of China, the Contract Law of the People’s Republic of China, and other relevant laws and regulations.
💡 Travel Tips
Document Preparation:Valid identification documents must be carried during travel. Tourists visiting the Pamir Plateau, Tashkurgan County, and other areas must apply for a travel permit in advance. The electronic travel permit has been launched in 2026, and related application matters can be confirmed with customer service assistance.
Scenic Area Reservations:Currently, most popular scenic areas in Xinjiang implement a real-name reservation system. For popular peak-season scenic areas such as Sayram Lake, Kanas, and Hemu, it is recommended to make reservations 3-7 days in advance through the scenic area’s online channels. Tianshan Tianchi Lake allows same-day ticket purchase. Customer service will provide detailed reservation channel and process guidance before departure, and staff can also assist with completing reservations.
Travel Gear:Xinjiang has large temperature differences between day and night. Even in summer, it is recommended to bring light jackets and windproof clothing. UV rays are strong, so sunscreen clothing, hats, sunglasses, and sunscreen are recommended. Some mountainous areas have weak signals, so it is advisable to download offline maps in advance.
Civilized Travel Notice: Please comply with scenic area regulations during visits. Do not enter undeveloped or unopened areas without authorization, do not cross lines for photos, take your trash with you, do not use fire illegally, and jointly protect the scenic environment. In case of emergencies, contact accompanying staff or customer service promptly.
🤝 Customer Service Standards
1. Inquiries during working hours will receive timely responses. Answers to questions about itineraries, prices, and registration procedures follow unified standards to avoid information discrepancies.
2. Customer service will proactively inform tourists of itinerary precautions, scenic area reservation requirements, required document materials, and other information, helping tourists prepare adequately before departure.
3. During the trip, tourists can contact their designated customer service representative at any time with any issues, and customer service will coordinate with local staff to resolve related matters promptly.
4. All customer service responses are synchronized and stored in the system. Tourists can request access to past consultation records at any time, ensuring transparent and traceable communication information.
2026 Xinjiang Tianshan No. Tourist Train Ticket Center Phone: Xinjiang Pathfinder International Travel Service Train Center (24-hour hotline: 0991-8585456), Train Department Manager Guo Jing’s WeChat: 181-3962-2229 for ticket purchase
